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Guests Behaving Badly

Thursday, February 11, 2010

Sadly, holidays don't always turn out the way we want them to. Maybe the weather hasn't been co-operative, but you can't do much about that. Or maybe you've been looking forward to a romantic getaway or a pleasant family break, only to have it ruined by inconsiderate behaviour of other guests.

Well, Jules Lund met Josh Ginty, creator of and help is at hand. Here's how it works.

Membership of GBB is open to hotels, motels, resorts, caravan parks, serviced apartments, B&Bs, holiday lettings, hostels and managing agents in Australia. There are 2500 listed on the site and they are about to spread their wings internationally.

The website's database records details of guests who have misbehaved and breached the terms and conditions of their stay. The information has been added by the short-term accommodation provider and is made available to other accommodation providers.

Guests who check in at a participating accommodation are made aware that a senior member of staff has been designated to report on misdemeanours which are investigated by GBB. This is stated in the terms and conditions that guests must agree to.

Guests who have been reported will be notified by hotel staff or by GBB and their names, residential addresses and e-mail addresses provided at check-in will be kept. Any guests who feel they have been unfairly reported can contact GBB to state their case. Comments that come through from a hotel about what might have happened are examined by a GBB employee so no malicious or unjust comments are recorded on the website.

There are many areas where conditions can be broken and reported, including leaving without paying, stealing, malicious destruction, rude and aggressive behaviour towards guests and staff, smoking in no-smoking areas and drunken and/or violent behaviour. And it's not just rock stars who delight in throwing the odd television over a balcony. Taking soap and shampoo is perfectly acceptable.

To hear some of the do's and don'ts, Jules visited Trilogy Surfers Paradise apartments on Queensland's Gold Coast. They know only too well the things that will ensure a name being added to the black list, and that means offending guests will find it pretty well impossible to book a room at other participating properties.

Trilogy's database has a list that would curl your hair. Don't even think about popping the hairdryer into your suitcase — you will be found out and charged. Ditto when it comes to bathrobes. Forget about emptying bottles from the mini-bar and refilling the bottle with water or cold tea — members of the hotel staff are all awake to that.

Jules learned that towels and linen, remote controls, china, cutlery (pretty much anything that's not bolted down) are stolen. General room damage, unreasonable noise and unsociable behaviour in the pool will have you on the GBB list in no time. Not everyone thinks throwing chairs into the pool is funny. All of these things will ensure a listing for "avoid at all costs".

If you choose to take a break at the luxurious Trilogy Surfers Paradise apartments, you can choose between one-, two- or three-bedroom luxury accommodation. It's just five minutes from the centre of Surfers, each apartment is air-conditioned, there's a heated pool, barbecue areas, sauna, gym, spa, games room, lounge and theatre and secure parking.

Surfers Paradise on Queensland's Gold Coast.

Trilogy Surfers Paradise rooms start at $152 a night.

For further information
Guests Behaving Badly


Trilogy Surfers Paradise
21-31 Cypress Avenue
Surfers Paradise 4217
Ph: (07) 5584 0700 or 1800 138 888

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